If the ERR_INTERNET_DISCONNECTED error is shown by your browser, then it means that your browser has lost its access over the internet. It is a very simple and common error that is shown in browsers like Google Chrome and Firefox because of which you were disconnected or were not able to use the internet.

This error basically means your system or your personal computer is unable to establish an internet connection.


When using the internet, especially on browsers like Chrome, there are various error messages a user might encounter. One of the commonly seen errors is ERR_INTERNET_DISCONNECTED.

If you’ve stumbled upon this article after seeing this error on your screen, you’re in the right place. Here’s an in-depth look at what this error means, what causes it, and how you can fix it.

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The error ERR_INTERNET_DISCONNECTED is pretty self-explanatory. It signals that your device is not connected to the internet. Essentially, Chrome is trying to fetch a webpage for you, but due to a lack of internet connectivity, it cannot proceed, throwing up this error as a result.


Several factors can lead to this error. Some of the common causes include:

  1. Wi-Fi Network Issues: It’s possible that the Wi-Fi network you’re connected to is down or facing interruptions.
  2. Ethernet Connection Issues: For those using wired connections, the Ethernet cable might be loose or damaged.
  3. ISP Downtime: Sometimes, the problem isn’t on your end. Your Internet Service Provider (ISP) might be facing issues leading to service downtime.
  4. Router/Modem Issues: Faulty routers or modems can interrupt internet connectivity.
  5. Local Software: Certain software, especially antivirus or firewall programs, can block internet access.
  6. Outdated Network Drivers: Old or corrupted network drivers might disrupt your connection.


There are various causes for the ERR_INTERNET_DISCONNECTED error to occur; it may be due to web server issues or network settings. This error can not be solved only by rebooting your system, it requires certain appropriate methods, which are given below, but before going on these methods, make sure:

  1. That your router or broadband is properly connected and check it has access to the internet by connecting it with different devices. Sometimes this error message may display because of an issue with your router or broadband
  2. No faulty WAN cable.
  3. If you installed new software installing new software may bring a change in the firewall policies, and installed software will be the factor restricting your access over the internet.

If still, you can not access the internet, then here are some methods to solve the ERR_INTERNET_DISCONNECTED error:

Method 1: Local Area Network Settings

Sometimes ERR_INTERNET_DISCONNECTED error can occur due to automatic changes is local area network settings. Follow these steps to solve:

Step 1: Open the start menu and then click on the control panel from the list or you can use the shortcut Win + X and then choose the control panel.

Step 2: Control panel menu opens then click on internet options if you can’t find it click on view to see small icons and you’ll find it.

Step 3: When the internet options window appears, go to the Connections tab.

Step 4: The connection tab menu appears to navigate to LAN settings.

Step 5: In LAN settings, Uncheck every option.

Step 6: Click OK and then Apply.

Check if the issue is resolved or not. If still, you don’t have access to the internet, try next.

Method 2: Clearing Browsing Data

Sometimes The browsing data such as cache and cookies from malicious websites can be the cause of your lost access over the internet connection. If you come across such an error message, it may be due to cookies and data that has been stored in your system because of some websites.

So to fix this issue, you need to clear your browsing data. Follow these steps to clear browsing data on browsers like Chrome or Firefox.

Clear Browsing Data on Firefox:

Step 1: Open the Firefox browser and choose options.

Step 2: Choose the privacy and security panel and navigate to the cookies and site data section.

Step 3: Click on the clear data button then the clear data menu appears.

Step 4: Check the given options.

Step 5: Then click on clear.

Step 6: Click save changes and then click on, OK.

Clear Browsing Data on Google Chrome:

Step 1: Open Google Chrome, click on 3 dots on the right side of your homepage.

Step 2: A drop-down menu appears, then click on history (You can also use shortcut Ctrl + H).

Step 3: Choose the time range “from the beginning” from the drop-down menu.

Step 4: And then checkboxes of “cookies and other site data” and “Cached images and files”.

Step 5: Clear browsing data and then restart Chrome.

Check if the issue is resolved or not.

Method 3: Reinstalling Antivirus

Sometimes the security software we have installed in our systems may be the cause of that error message. Antivirus and firewall defenders or other security software can interfere with your internet connection.

Don’t uninstall or disable them permanently because they are important. Try disabling them temporarily. If you have antivirus software to uninstall it. Follow these steps:

Step 1: Press Windows + I, then select the control panel.

Step 2: Click on Programs and Features.

Step 3: Then navigate to uninstall a program.

Step 4: select the antivirus software you installed.

Step 5: Click on uninstall.

For Disabling Windows Firewall Defender:

Step 1: Press Windows + I, then select control panel.

Step 2: Click on the system and security option.

Step 3: Click on the Windows Firewall then from the left side of the window pane, select turn off firewall and restart your PC.

After uninstalling is finished, then check if you can now access the internet or not because then you will know where the actual problem lies.

If yes, then install it again and check its permissions and click on allow internet. You can also use AVG, which is similar to other antivirus programs.

Method 4: Delete WLAN Profiles (Wireless Profiles)

A wireless LAN profile is a bunch of configurations that have a unique SSID that provides users to access your wireless network. Users should have a minimum of one WLAN profile with SSID on the wireless network for operation.

WLAN profiles mean wireless profiles that get created Whenever you use a wireless network, and sometimes these profiles can hinder your internet connection. Deleting WLAN profiles will definitely work if you use WiFi for your internet connection. Follow these steps:

Step 1: Click on Start, type cmd in the search bar, and then click on it. Then choose Run as administrator.

Or alternatively:

Press Windows + X key. Select Command Prompt and Run as Administrator.

Step 2: In the command prompt, type netsh wlan show profiles.

Step 3: Delete all WiFi profiles using the following command:

netsh wlan delete profile name="name of profile" (enter the name of profile without quotes).

Step 4: Then restart your computer and connect with your WiFi router or network by entering a password.

How Do I Reconnect My Internet Connection?

If you encounter the ERR_INTERNET_DISCONNECTED error, here’s a step-by-step guide to help you reconnect:

  1. Basic Troubleshooting: Start by checking if other devices connected to the same network are also facing internet issues. If yes, the problem might be with your ISP or local network equipment.
  2. Restart Your Modem/Router: Unplug the power cables from both your modem and router. Wait for about 60 seconds and then plug them back in. Allow a few minutes for the devices to restart.
  3. Check Ethernet Cable: If you’re using a wired connection, ensure the Ethernet cable is securely plugged in.
  4. Wi-Fi Connectivity: Ensure you’re connected to the right Wi-Fi network. Sometimes, devices might accidentally connect to a neighboring open network with weak or no internet connectivity.
  5. ISP Check: Contact your ISP to check if there’s a service outage in your area.
  6. Disable Blocking Software: If you have firewall or antivirus software installed, try disabling them temporarily to see if they’re causing the issue.

How Do You Reset Chrome Connection?

If you suspect the issue is specifically with Chrome:

  1. Clear Browsing Data: Go to Chrome settings > More tools > Clear browsing data. Clear your cookies, cached images and files.
  2. Reset Chrome: In Chrome settings, scroll down to “Advanced”. Under “Reset and clean up,” choose “Reset settings to their original defaults.”
  3. Reinstall Chrome: If the issue persists, consider uninstalling and then reinstalling Chrome.

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Your browser will most of the time show an ERR_INTERNET_DISCONNECTED error because of poor internet connection, and it might not be because of your browser or your system. I hope these above methods will be of great help for you to regain your access to the internet.

The ERR_INTERNET_DISCONNECTED error in Chrome can be a bit frustrating, especially if you’re in the middle of important work. However, with a systematic approach to troubleshooting, you can easily pinpoint the cause and rectify it. Remember, in most cases, it’s a temporary glitch and can be quickly resolved.