Netflix is the software to use if you want to watch movies and TV series from all around the world. For a nominal charge, you can have practically any new movie, show, or cartoon delivered to your living room to all of your devices. There are also a number of Netflix exclusives available just to Netflix subscribers. Netflix, like any other piece of software, can occasionally perform erratically and generate error messages like this one. It’s usually not a tough problem to tackle, but people sometimes don’t know where to start. Let’s take a closer look at this problem!


What is Error nw-2-5?

This mistake frequently occurs at random, and users have no way of knowing when they may encounter it. However, based on some of the user reports, it appears that the majority of these difficulties occur after Netflix releases a large update. There is no one-size-fits-all answer to this problem because different things worked for different people, and you never know what caused your personal difficulty. However, it’s worth looking into some of the options and putting them to the test.

How to Fix Netflix Code NW-2-5 Error
Solution 1: Disable BT Parental Controls

For some people who use BT as their Internet provider, this was the source of the problem. This supplier gives its customers the option of using their BT Parental Controls, which let them to regulate what other users see and block out content before it reaches their children. However, it appears that it is causing issues with Netflix, therefore you should turn them off while watching Netflix.

Netflix Code NW 2-5

  1. Log in to My BT using the credentials provided by your Internet provider.
  2. Scroll to the bottom of the page until you see the choice for Your Package.
  3. Select Manage Your Extras from the drop-down menu.
  4. Click Manage BT Parental Controls after finding BT Parental Controls.
  5. Slide the slider to the off position.

Solution 2: Workaround If the Solution 1 Is Not Working

Solution 1 should work for most people, but some customers have claimed that after turning off BT Parental Controls, everything stayed the same. This technique is a workaround that does not require you to turn them off.

  1. Before continuing, factory reset your TV and retune all stations.
  2. Because the problem must be with your Internet provider or the BT Parental Controls, you’ll need to connect to a phone that has an active mobile Internet connection by setting up a portable hotspot.
  3. Connect to Netflix and log into your personal account after connecting to your phone’s hotspot.
  4. Connect to your other Internet connection (the one that is producing problems) after you’ve verified everything is working, and the error should go away.

Solution 3: Restart Everything

The solution that has worked for the majority of people is to interconnect everything from the ground up. The following is the best thing you can do:

  1. Disable the Internet on the Netflix device you’re using.
  2. Reconnect everything after disconnecting the Ethernet cable or turning off the Wi-Fi.
  3. This method may appear to be overly basic, yet it has aided a large number of individuals.

Solution 4: Reset Your DNS Settings

Open up your DNS settings and disable any proxy settings you may have set up, regardless of whatever device you use to watch Netflix. There should be no issues with the original DNS address.


If you complete all of these instructions and still have a Netflix code NW-2-5, the only option left is to contact your internet service provider. You could have a hardware problem with your modem, router, or streaming device, but it’s more probable that your internet connection is the issue.

Netflix code NW-2-5 can sometimes be caused by issues with your internet service provider. These problems are usually remedied when the internet service provider’s equipment is repaired. If the problem resolves itself after some time, it was most likely caused by your internet service provider.

Netflix demands uninterrupted entertainment, and you have set aside time to unwind. Any hindrance or difficulty can eventually ruin your attitude, so it’s best to plan ahead of time, even if you’re cancelling your subscription. Now you know what Netflix code nw-2-5 is and how to resolve it.

We felt it was our job, as victims of the same mistake, to make it easier for other users to resolve Netflix error code nw-2-5 or Netflix error nw-2-5 and enjoy unlimited Netflix without interruption. This step-by-step tutorial is our attempt to highlight all of the possible solutions to your issue. Have fun streaming!